Terms and Conditions

If you are unable to find the information you are looking for please contact info@changeo.ca

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TERMS AND CONDITIONS OF SALE ("SALES TERMS")

Effective January 1, 2022

These Sales Terms are applicable to the Changeo Online Shop (“Online Shop”) at www.changeo.ca.

With regard to your purchases in the Online Shop we will communicate electronically by sending email. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.

Please note that these Sales Terms give you specific rights, and you may have other rights, which vary on your jurisdiction.

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ABOUT THESE SALES TERMS

These Sales Terms only apply to purchases made in this Online Shop. From time to time Changeo.ca may change or alter these Sales Terms which will be applicable to orders placed on or after the effective date stated above.

Information contained in Changeo.ca advertising, other written materials, is for information only and not an offer by Changoe.ca to supply any products.

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BY PLACING AN ORDER FOR PRODUCTS YOU AGREE TO BE BOUND BY AND ACCEPT THESE SALES TERMS.

PLACING AN ORDER

To be able to buy Products you have to:

• Provide your name and address, phone number, email address, payment details and other required information.

• Be at least 18 years of age.

• Provide a delivery address in Canada

• Be the owner or authorized holder of a valid payment card. You may place an order by clicking on the "Add to cart" button and proceeding to the checkout page.

 

ORDER PROCESSING AND CONTRACT FORMATION

You agree that your order is an offer to buy the Products listed in your order under these Sales Terms. All orders must be accepted by Changeo.ca. We may choose not to accept abnormal orders.

After having received your order, Changeo.ca will send you an order confirmation via email with your order number and details of the items you have ordered.

Acceptance of your order and the formation of the contract of sale between Changeo.ca and you will not take place unless and until you have received your Changeo.ca order confirmation email.

You have the option to cancel your order at any stage by contacting Changeo.ca at info@changeo.ca before we have sent an Order confirmation email.

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PRICES, SHIPPING AND HANDLING, CHARGES AND TAXES

The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order receipt. Changeo.ca may change prices at any time without notice. Price increases will only apply to orders placed after such changes.

Changeo.ca charges sales tax where required by law. If you are shipping to provinces where sales tax is charged, the appropriate charges are included in the price of the Products ordered. Prices for the Products include charges for shipping and handling.

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PRODUCT AVAILABILITY AND DELIVERY, CIRCUMSTANCES BEYOND REASONABLE CONTROL

Changeo.ca does not guarantee the availability of any Product in the Online Shop. Changeo.ca reserves the right, without liability or earlier notice, to change, discontinue or stop making any Product.

Delivery of Products is made through regular post in all cases.

If the items remain undelivered and are returned to us undelivered, we consider that you have exercised your right to cancel the contract and when we receive the returned delivery package we will refund you in accordance with our return policy less the reasonable additional costs incurred by Changeo.ca.

Customer desiring to return or refuse delivery will be best serviced by receiving the delivery and following the return instructions included in the package.

Changeo.ca shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.

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COMPATIBILITY, PRODUCT INFORMATION

When placing your order please ensure that the Products you purchased are compatible for the intended use. Please use the information provided in the Online Shop as reference when checking compatibility. We encourage you to examine the delivery package and received items within fourteen days after they are delivered to you and check their condition and that the content of the delivery package is complete.

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PAYMENT

Payment shall be made by a credit or debit card, PayPal or other form of payment approved from time-to-time by Changeo.ca. Approved credit and debit card types are listed in the Online Shop. You have to supply your payment details when you place your order. Your credit card may not be accepted if: (i) the name on the credit card does not match the billing name given or (ii) the billing address given does not match the bank records. Your payment will be charged on shipment of the ordered items. We will not supply the items to you until payment is confirmed. As your Order confirmation email is your proof of purchase, we recommend that you save and print that document for your potential future use.

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RETURN AND REFUND, OTHER OPTIONS

If you have bought Products for your own private use as a consumer and want to exercise your right to return the items you have purchased, you may return the product within seven (7) calendar days after the date of receipt of the delivery.

Once we have received and validated your returned items, we will confirm it to you by email. Refund will be processed by us and confirmed by email.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact info@changeo.ca for assistance.

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HOW TO RETURN ITEMS?

If you intend to return a Product purchased please contact info@changeo.ca without delay.

• You must return the items in their original package.

• Please treat the items with care and return them in the condition that they were delivered to you.

• Replacement or refund can only be processed once we have received all the items to be returned.

If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.

If your return has been accepted, we will refund you the price you have actually paid for the items by crediting your payment card fifteen (15) calendar days after the date of receipt of the delivery.

Please note that Changeo.ca will only process returns and refunds for items bought in this Online Shop.

 

WARRANTY

Changeo.ca provides a limited warranty to buyers who purchased Changeo.ca Products. Products are warrantied against non-conformance with our material and workmanship specifications and are guaranteed to functions as described. If issues with Product functionality is noted please contact info@changeo.ca without delay.

 

PERSONAL DATA

The provisions in these Sales Terms govern the use of your personal data. Purchasing of goods in the Online Store requires that you accept the processing of personal data as required for accepting payment via your chosen payment method and for the purposes of shipping orders Products.

 

OUR LIABILITY

These Sales Terms set out the full extent of our obligations and liabilities in respect of the Products. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on us than the ones mentioned in these Sales Terms. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

We shall not be liable whether in contract, tort or otherwise for any economic losses (including without limitation loss of income, loss of profits, loss of contracts, business or anticipated savings), loss of data, loss of goodwill or reputation or for any special, indirect, consequential or punitive loss or damage of any kind howsoever arising. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

 

GENERAL

If any provision or provisions of these Sales Terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

 

CONTACT DETAILS

Changeo.ca will assist you with any questions. You can contact us by email at info@changeo.ca.

 

GOVERNING LAW

These Sales Terms shall be governed and construed in accordance with laws of the Province of Ontario, Canada.